Operational Excellence
Background
- Our Client is one of the world’s leading freight handling organisations. They provide high quality freight, premium and technical services across a network spanning over 167 locations in more than 20 countries on 5 continents.
- With our PE partner’s acquisition of our Client at the end of 2018, the company embarked on a path to expand its network, increase overall efficiency and deploy new technology across the organisation.
- The purpose of our engagement was to initiate and install operational excellence at the workstations across 8 European airports.
- The intent was to introduce, demonstrate, support, coach and train upon reference of the PE firm.
Business Relationship
- JENTS International initiated & conducted this opportunity based on a past relationship with the PE firm (prior engagement).
- The engagement was conducted in collaboration with a US-based partner.
- We were introduced to the organisation through the primary PE investor.
Approach
- Deployed an operations excellence specialist team (comprised of LSS MBB’s) at key EMEAA Warehouses to provide on-the-ground local support. Several initiatives were included in the company roll-out:
- Standardised tools, templates, approaches and practices, at central level to be deployed locally (in local language)
- Deployment flowcharts identified local hotspots for work-shops to analyze data and install countermeasures
- Created, optimized & leveraged best practices / processes across workstations in EMEAA (to create internal learning)
- Conducted checks & audits to stimulate continuous improvement and embedding of daily practices
- Trained staff and operators (e.g. Lean DEMAIC) & onboarded new client team members, along with applications processes & validation protocols to continuously capture improvements, operational / financial benefits.
Results
- Within nine months identified and delivered over €6.0M savings (on a €5.7M target). Extended the programme with three months to capture additional savings and secure transfer of skills.
- A remarkable productivity increase across all workstations was noticeable.
- In addition, generated non-labour savings through cost avoidance and cost reduction across all workstations.
- Business maturity improvement through capability development and embedding daily practices. Start of a cultural shift towards CI.