What if every delivery arrived on time, every time? For many companies, this remains a dream. Unpredictable demand leads to chaos in delivery schedules and empty shelves.
We recently worked with a FMCG producer. They were stuck with low asset utilisation and poor demand predictability, leading to chaotic delivery schedules and empty store shelves. When our team first engaged with this client, their skepticism was palpable. They were entrenched in old habits and ways of working, doubtful that digital disruption could overhaul their operations. But we knew that to navigate such complex challenges, an alignment between people, tech and ops was necessary.
The solution? We developed a forecasting model that leveraged data and other variables to predict retail location needs. This wasn’t just about data crunching; we also standardised equipment and centralised planning and dispatching. The results were nothing short of transformative. In just one year, we helped the client achieve €12.8M in additional bottom-line benefits. Forecast accuracy soared from 60 to 85%, with some regions hitting 90% while zero deliveries dropped below 4%.
Senior executives face a landscape marked by interconnected disruptions – technological advances, market shifts, and environmental challenges. To thrive, leaders must distinguish trends from fads and convert insights into strategic actions. A siloed approach won’t cut it. Instead, aligning tech, ops, and people across the organisation may be the answer.
So, how do you develop these managerial muscles?
Strategy → Coordinate timing of impacts → Create urgency → Engage leadership Operations → Develop a tech roadmap → Allocate resources → Invest in IT People → Inject new capabilities → Coordinate narratives → Set engagement tempo.